1. Prices displayed are for Prop Hire Services ONLY and do not include GST.
1.1 GST, delivery, set up & collection will be added to your invoice at the time of booking.
2. To secure a booking, deposits must be made within 2 days of receiving an invoice, after this time all requested hire equipment will be made available for public hire again.
2.1 The remaining balance of the invoice and security bond is due one week before the event.
2.2. Deposits are non-refundable, non-transferrable and cannot be exchanged for a credit note in the circumstance of a cancellation as props were taken out of our inventory and secured specifically for your event.
3. Security Bond; Some items will require a security bond; we will notify you during the quoting process if a security bond is required.
3.1. A full refund of the security bond will be issued within 48hours providing no damages have occurred.
3.2. It is the responsibility of the client to ensure that the hire equipment is stored safely.
3.3. The client agrees to pay full replacement cost of any equipment damaged, lost or stolen during the hire period. The amount payable for replacement will be advised to the hirer.
3.4. Prop Empire checks all props and items prior to delivery to ensure the quality is up to standard.
3.5. All backdrops, plinths, props or equipment must not be dismantled or moved by the client until collection by our Prop Empire staff. This prevents any damages to the hire equipment.
3.6. The client must maintain the condition of all props, ensuring that they are in the same state and condition in which they were delivered.
4. All items listed are delivery items only.
5. A minimum spend of $250 + GST is required for most local areas to Campbellfield (excluding delivery fees).
5.1. An accurate required spend will be advised once area for delivery is known.
6. Deliveries will be quoted to include, delivery, set up & collection.
6.1. It is the responsibility of the client to advise Prop Empire at the time of booking of any possible difficulties that may delay or cause any issues with deliveries, for example: if there are stairs, if ground is uneven, if the event is outdoor or on grass.
6.2. Failure to provide accurate information about your venue and location, this may result in set up delays or cancellation.
7. Prop Empire do not hold items, to secure a booking a deposit is required.
8. Prop Empire reserves the right to refuse hire of the Equipment to any persons and for any reason.
9. We Accept Payments by Cash, direct bank transfer. Full payment is required prior to delivery.
10. The client will allow Prop Empire use of event photos for marketing purposes.
11. Prop Empire will not issue refunds due to events being cancelled, rescheduled or postponed by COVID-19 restrictions, however we will offer a credit note with no expiry.
11.1. All cancellations need to be submitted in in writing via email. No verbal cancellations shall be accepted to avoid any misunderstandings.
11.2. All changes or removal of items from booking can only be made 4 weeks prior to the event unless approved by Prop Empire.
11.3. Additions can be made at any time subject to availability.
11.4. Any deposits are non-refundable in the circumstance of having to cancel your order with us.
Preview all products available on our online store.
Select the items you require then add to quote.
Once you have input all your products you can view your cart.
Complete all the required fields and then proceed to check out.
One of our staff will then provide you with a customised quote including delivery, setup and collection.
If you then would like to proceed, we will send you a formal invoice with deposit details.
Please Note: Bookings are confirmed and secured only once a deposit has been received and proceed.
Once you have accepted the quote, we will send you a formal invoice requesting a deposit which must be made within 2 days of receiving an invoice. If no payment is received after this time, all requested hire equipment will be made available for public hire again.
Yes, to secure a booking a deposit must be made within 2 days of receiving an invoice. If no payment is received after this time, all requested hire equipment will be made available for public hire again. Balance is due prior to your event.
Yes, Prop Empire has a minimum spend on props as per our policy.
A minimum spend of $250 + GST is required for most local areas to Campbellfield (excluding delivery fees).
An updated required spend will be advised once area for delivery is known.
Accepted payments include direct deposit and cash.
(Credit card payments available upon request)
A security bond is required on most items. A security bond covers any potential damage caused during the hire period; we will notify you during the quoting process if a security bond is required and the bond amount. See terms and conditions for more information.
No, delivery and collection will be calculated separately depending on location and added to the hire charge.
No, it is the responsibility of the client/stylist to ensure that the hire items will be suited for the venue, including space and height of area. If you are unsure, please email us prior to delivery.
Your delivery schedule will be sent to you on the week of the event. When placing a booking we will request the start and end time of your event.
No, to avoid any possible transport damage all items must be delivered and collected by Prop Empire.
YES, we love a challenge! Contact us via email with photos or a rough sketch of what you’re after. Prop Empire prides it’s self on the workmanship and detail on all custom made and designed props. With our exceptional talent and experience there’s no end to what we can design and have made for you.
Yes, we have a showroom. If you would like to visit the showroom, we would love to show you our amazing props and put together a mock-up of your preferred theme and style.
We will be happy to help assist you in finding the perfect set up for your event. Please note that there is a $50 consultation fee that is required to be paid prior to attending your consultation. If you are happy to proceed with an order, we will deduct the $50 fee from your prop hire total.
Yes, artificial/silk florals. If you would prefer fresh flowers, we would be happy to refer you to our recommended suppliers.
In order to make the process stress free we are happy to organise decals and illustration prints on your behalf. This will include ordering, application and removal of decals.
No, we specialise in prop hire, we would be happy to refer you to our recommended suppliers.
